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Privacy Policy

Privacy Policy — LiveChat Pro

Effective Date: March 4, 2026

Last Updated: March 4, 2026

Product: LiveChat Pro

Company: BereTEK LLC (“BereTEK”, “we”, “us”, or “our”)

This Privacy Policy describes how BereTEK collects, uses, discloses, and protects personal data when you use LiveChat Pro, our video meeting web application. By using LiveChat Pro, you agree to the practices described in this policy.

1. Information We Collect

1.1. Account & Profile Information

When you register or use LiveChat Pro, we collect:

  • Full name
  • Email address
  • Profile photo
  • Username
  • Contact phone number (optional)
  • Organization or company name

1.2. Usage & Interaction Data

We collect information about your interactions, including:

  • Meeting participation (join/leave times)
  • Chat messages (text sent during meetings)
  • Meeting metadata (duration, participants count)
  • Screen sharing usage
  • Feature interactions (e.g., reactions, polls)

1.3. Technical & Device Data

We collect technical data automatically, including:

  • IP address
  • Device type and model
  • Operating system and browser
  • Device identifiers
  • Log data (timestamps, crashes, errors)

1.4. Audio, Video & Shared Content

During meetings, we may process:

  • Audio and video streams
  • Shared screens, files, and content
  • Transcriptions (if enabled by users)

We do not store audio/video by default unless meeting recording is enabled.

1.5. Location Data

We may infer general location based on your IP address. We do not collect precise GPS location without explicit consent.


2. How We Use Your Information

We use data collected for the following purposes:

  • Provide, operate, and maintain LiveChat Pro features
  • Create and manage user accounts
  • Facilitate video meetings, chats, and collaborations
  • Improve performance and user experience
  • Detect and prevent fraud, abuse, and security threats
  • Personalize user experience
  • Comply with legal and regulatory obligations
  • Communicate important updates and support information

3. Cookies & Tracking Technologies

We and our service providers use cookies and similar technologies to:

  • Remember your preferences
  • Analyze usage patterns
  • Improve features and performance

You can manage cookie settings through your browser controls.


4. How We Share Your Data

We may share your information in the following circumstances:

4.1. With Service Providers

We may share data with third-party vendors who help operate LiveChat Pro (e.g., hosting, analytics, and payment processors) under strict confidentiality.

4.2. With Meeting Participants

Content you share within a meeting (e.g., messages, screen share) is accessible to other meeting participants.

4.3. Legal Requirements

We may disclose data when required to:

  • Comply with legal process (subpoena, court order)
  • Protect rights, safety, or property
  • Respond to law enforcement

4.4. Business Transfers

If BereTEK undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.


5. Data Storage & Security

We implement technical, physical, and administrative measures to safeguard your data, including encryption, access controls, and secure infrastructure. However, no system is completely immune to security threats.

Recorded meetings and user data may be stored on secure servers in jurisdictions where our providers operate.


6. User Rights & Choices

Depending on your location and law:

  • Access or update your personal information
  • Delete your account
  • Request data portability
  • Opt-out of marketing communication
  • Object to processing for certain purposes

To exercise any rights, contact us at privacy@bere­tek.com.


7. Data Retention

We retain personal data as long as needed:

  • To provide LiveChat Pro services
  • To comply with legal obligations
  • To resolve disputes
  • For legitimate business purposes

Meeting recordings and transcriptions (if enabled) are retained based on your settings and applicable laws.


8. Children’s Privacy

LiveChat Pro is not directed at children under 16. We do not knowingly collect information from children without parental consent. If you believe we have collected data from a child improperly, contact us.


9. International Transfers

BereTEK operates globally. Your data may be transferred to, stored, or processed outside your home country. When we do so, we use appropriate safeguards to protect your data.


10. Changes to This Policy

We may update this Privacy Policy. The “Effective Date” at the top reflects when changes are in effect. Continued use of LiveChat Pro after modifications means you accept the revised policy.


11. Contact Us

If you have privacy questions or requests, contact:

Email: privacy@beretek.com

Address: BereTEK LLC, 244 5th Avenue, Suite 2599,

City, State, Country: New York, NY 10001 - United States